Аccedia privacy notice

Last Updated: 22.03.2023

This Privacy Notice is meant to inform you of our policies regarding the collection, use and disclosure of Personal Information we receive from visitors of the website and such referred to it via ad placements on third-party providers’ websites. By using the website, you agree to the collection and use of information in accordance with this policy according to your privacy rights set below.

Accedia JSC (“Accedia”) is a technology company specializing in IT consulting, software development, outsourcing and complex end-to-end solutions. Accedia operates www.accedia.com and is a controller of the personal data submitted through this website.

We do not knowingly attempt to solicit or receive information from children under 16.

Accedia is committed to respecting your privacy. We will treat any personal data supplied by you as confidential and will only process such information as permitted by applicable legislation.

Personal information we collect

Certain visitors interact with Accedia in ways that require us to gather personally-identifying information which may include but is not limited to your name, email address, phone number, information provided in your CV or Cover letter, information about your computer (IP address, geographical location, browser type and version, operating system) or other information you disclose to Accedia by submitting a website form or e-mail to our public e-mail addresses.

In each case, we collect such information only as is necessary to fulfill the purposes of interaction with Accedia, and to allow Accedia to provide its services.

From time to time, Accedia receives personal information about individuals from third parties. This may happen if you publish your CV on the Internet on some career media, if someone recommended you for potential employment or if our recruitment partners, like HR agencies or training academies, introduce you.

Services with purpose of personal data use & legal base for processing

Accedia collects personal information to provide its services, as well as for the following purposes.

Response to a Question or Query Made by a Website Visitor, Regulation (EU) 2016/679 – GDPR Art. 6, 1 F

If you have contacted us via accedia.com or otherwise, we may process your name, contact details, and other information you provided to us to be able to answer your questions, organize meetings or conduct any other type of communication.

As a visitor of www.accedia.com, you may wish to ask a question, make a certain proposal to Accedia for partnership, request for a brochure, or another kind of information. You are proposed to fill in a contact form containing personal data such as your name, e-mail, phone, etc. By filling in any contact form with requested Information, you as a visitor authorize Accedia to use these details to reply to your requests for information, quotes or any other kind of request as indicated by the form’s header.

Accedia is using these data only for purposes related to response to a question or query made by a website visitor.

Recruitment Purposes, Regulation (EU) 2016/679 – GDPR Art. 6, 1 A

When applying for a job position through jobs.bg, LinkedIn, Facebook or other career media, or directly from Accedia careers page, the Applicant is redirected to Accedia applicant tracking system.

The applicant is filling-in a form giving the following personal information: name, e-mail address, phone number, CV(resume), and optional Cover Letter.

We may process your full name, contact details, your CV and specializations, social media profiles, date of birth, education history, references, employment history, notice period at current employer, degrees, professional skills, personal/professional interests, language skills, salary expectations, family status, citizenship, certifications, testing results, publicly available professional information about you to assist you with ongoing or future recruitment in Accedia, to enable you to submit your resume, apply for jobs online or to use the website otherwise..

Submitting and processing of job applications as well as the subsequent processes according to the procedures for hiring personnel in Accedia is a service, the purposes of which is solely related to recruitment.

If you apply for a job vacancy through the website, you are asked to give your consent to Accedia to process your personal data for recruitment purposes, Regulation (EU) 2016/679 – GDPR art. 6, 1a.

If your application is provided by third party as mentioned below Accedia is processing your personal information based on Accedia legitimate interest, Regulation (EU) 2016/679 – GDPR art. 6, 1f.

Business Relations, Based on Accedia Legitimate Interest, Regulation (EU) 2016/679 – GDPR Art. 6, F

If you are a representative of our current/potential client, vendor, business partner or investor, we may process your full name, contact details, current and previous positions, current and previous companies you represent, activities in relation to sales process, data on our communications with you, content and results of such communications, our internal notes about you, data on your position and publicly available professional information about you to develop and/or maintain business relations and communications with Accedia, to engage in new business with the company you represent, to provide you with the status/details/other information about our services, to organize the approval, processing and signing of contracts, acts, invoices and other contractual documentation, to promote our new services, to present the high level of our services, to invite you to meetings and events.

Marketing and Public Relations, Based on Your Consent, Regulation (EU) 2016/679 – GDPR Art. 6, 1 A

If you are a visitor to our website, we may, by way of cookies, process your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, log files, interactions with our website and with our online campaigns, data automatically collected about you or your device in accordance with this Privacy Notice, information you provided via website forms, publicly available professional information about you, data sources, notes and remarks to carry out marketing research and to analyze the characteristics of this website visitors, to assess the impact of our marketing communication and to adjust it to the detected tendencies, to plan our future marketing activities, to prepare analytics and profiling for business intelligence, to personalize service and communications for you, to target our advertising.

If you have provided your personal data by submitting it on our website, we may process it to:

• spread marketing materials;
• make announcements about additions and changes concerning our services;
• personalize our marketing communication for you;
• send you e-mail notifications (e.g. about the job vacancies or other news);
• send you our email newsletters (you can inform us at any time if you no longer interested in these materials);
• send you marketing communications relating to our business which we think may be of interest to you.

Targeting Online Ads, Regulation (EU) 2016/679 – GDPR Art. 6, 1 F

By interacting with Accedia through the profiles we maintain in social media networks (Facebook, Twitter, LinkedIn, Xing, Instagram, YouTube) you may be asked to provide Personal Information on occasions such as following an ad, which redirects the Visitor to a landing page on Accedia website.

The Information you provide by filling out a form will be treated in the same respectful manner and confidentiality as the one provided upon using our website.

If you have supplied your Personal Information, Accedia may occasionally contact you with marketing or promotional materials and other information that will inform you about new offerings, solicit your feedback, or keep you up to date with the company and its services.

Security, Based on Accedia Legitimate Interest, Regulation (EU) 2016/679 – GDPR Art. 6, 1 F

If you are a visitor of our office, we may process your full name, time of entrance-exit, time spent at the office, and the name of person, invited you, to monitor physical access and to ensure security in our office, to prevent, detect and investigate any crime, misconduct, incident or accident. This information may be disclosed to third parties for investigation purposes, legal prosecution or for insurance purposes.

Transfer of personal data

Information we collect from you may be processed in EEA (or a third country or organization outside EEA where the EC has decided that it insures an adequate level of protection) depending on the purposes of processing.

Processors could be accountants and law firms, recruitment agencies or other, and they are all bound by legal acts on data protection under the terms of Article 28 § 3 of the Regulation.

Accedia endeavors to apply suitable safeguards to protect the privacy and security of your personal data during the transfer and to use it only in consistency with your relationship with Accedia and the practices described in this Privacy Notice. Accedia also minimizes the risk to your rights and freedoms by not collecting or storing sensitive information about you.

To the extent permitted by applicable data protection laws, your personal data may be transferred within the scope of legitimate interest of Accedia. In any case they are processed under the terms of standard contractual clauses and binding corporate rules adopted by Accedia.

We share information with third parties that help us operate, provide, improve, integrate, support and market our services.

Service Providers: We work with third-party service providers to provide hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.

Accedia Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement our services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localized support, etc. We may also share information with these third parties where you have agreed to that sharing.

Links to Third Party Websites: Accedia website may contain links that direct you to other websites or services whose privacy practices may differ from ours. If you submit information to any of those third-party websites, your information is governed by their privacy policies, not this one. We encourage you to carefully read the privacy policy of any website you visit.

Social Media and Third-Party Widgets: Accedia website may contain widgets and social media features. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

We may also disclose your personal data to the extent that we are required to do so by law, in connection with any ongoing or prospective legal proceedings or in order to establish, exercise or defend our legal rights.

Cookies tracking

Accedia website collects certain information automatically and stores it. This may include Internet Protocol (IP) addresses, geographic location of your computer or device, browser type, operating system and other information about visiting this website, for example, pages viewed. This information is used to improve this website and, thanks to this constant improvement, to better serve to our users. Your IP address may also be used to diagnose problems with our server, administer this website, analyze trends, track a user’s movement on the site, and collect demographic information to help us understand visitor preferences and their needs. This website also uses cookies.

Cookies

Cookies are pieces of data that a website transfers to a user’s hard drive for record-keeping purposes. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be used by web servers to identify users as they navigate different pages on a website and identify users returning to a website.

Actions taken by you on this website including entering the website via a browser which technical settings allow the use of cookies is equal to your consent for using cookies by us. This consent may be withdrawn at any time, but it doesn’t affect the lawfulness of processing based on consent before its withdrawal.

Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if you do this you may not be able to use the full functionality of this website.

Analytics services provided by third parties

Google Analytics uses cookies, which are text files stored on your computer to enable analysis of website usage by you. The information about your website usage generated by the cookie (including your IP address) will be transferred to a Google server in the U.S. and stored there. Google uses this information to evaluate your use of the website, to prepare reports on website activity and to provide other services associated with website activity and internet usage to website operators. Google may also share this information with third parties, if required by law, or if such third parties process the data on Google’s behalf. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You can alter the configuration of your browser to refuse cookies, however, please note that you may not be able to take full advantage of our website if you disable them.

Facebook Pixel – Facebook has a custom audience pixel for retargeting website visitors, and conversion pixels for tracking website conversions such as sales. It helps us track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads—people who have already taken some kind of action on our website.

LinkedIn Insight Tag enables the collection of metadata such as IP address information, timestamp, and events (e.g. page views). All data is encrypted. The LinkedIn browser cookie is stored in a user’s browser until a user deletes the cookie or the cookie expires (there’s a rolling six-month expiration from the last time the user’s browser loaded the Insight Tag). Users have full control to block or delete cookies.

Hotjar supports us to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

By using this website, you agree to the processing of data about you by Google, Facebook, LinkedIn and Hotjar in the previously described manner and for the above-mentioned purposes.

Blocking cookies

Most browsers allow you to refuse to accept cookies, for example:

• in Internet Explorer you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
• in Firefox you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”;
• in Chrome, you can block all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading;
• in Safari you can block cookies by clicking “Preferences” and then “Privacy”, selecting option “Always block.”

Depending on the version of a browser that you use the way of blocking may vary. If it turns out that the description placed above does not match to your browser, please try to check the relevant instructions online.

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on this website.

Deleting cookies

You can delete cookies already stored on your computer, for example:

• in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies);
• in Firefox, you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”;
• in Chrome, you can delete all cookies by accessing the “Customize and control” menu, and clicking “Settings”, “Show advanced settings” or “Advanced” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
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Deleting cookies will have a negative impact on the usability of this website.

Data retention

Personal data for recruitment purposes that we are processing based on your consent will be kept for 6 years. Other data can be processed for an unlimited period of time (or until the consent is revoked), unless otherwise prescribed by applicable legal requirements and presuming that it is necessary for the purposes of processing.

Notwithstanding the other provisions of this section, we will retain information and documents (including electronic documents) containing personal data: to the extent that we are required to do so by law, if the information/documents are relevant to any ongoing or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

Data protection

To help protect the privacy of data and personally identifiable information you transmit through use of this website, we maintain physical, technical and administrative safeguards.

Accedia uses website security measures consistent with current best practices to protect its website and email. These measures include technical, procedural, monitoring and tracking steps intended to safeguard data from misuse, unauthorized access or disclosure, loss, alteration or destruction.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

If any personal data leak occurs we will do everything to eliminate it and to assess a level of risk connected with the leak according to our Personal data breach policy. If it turns out the leak may lead to physical, material or non-material damage for you we will contact you without undue delay unless the law provides otherwise. All our steps will be taken in full cooperation with competent supervising authority.

Your rights as data subjects

You have certain rights available to you when it comes to your information.

You have the right to access and update your information, request a copy of your information, to object to our use of your information where you believe we don’t have the appropriate rights to do so, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.

You may also request additional information about the purposes of the processing, the categories of personal data concerned, who else outside Accedia might have received the data from Accedia, what the source of the information was and how long it will be stored.

If access cannot be provided within a reasonable time frame, Accedia will provide you with a date when the information will be provided.

Your requests may be limited in certain cases e.g. if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.

Where you gave us consent to use your information for limited purposes, you can contact us to withdraw that consent, but this will not affect any processing that has already taken place at the time. You can also opt-out of our use of your information by contacting us, as provided below.

When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved. If you object to information about you being shared with a third-party app, please contact us.

You have the right to appeal to national supervisory authority Personal Data Protection Commission.

If you wish to execute any of these rights, please contact us at privacy@accedia.com at any time.

Changes to this Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. When changes are made to this Policy it will be posted to the website and the “last updated” date at the top of this policy will be revised. We also encourage users to periodically check this Policy to understand how Accedia protects and uses your information.

If you disagree with any changes to this privacy policy, you will need to stop using the Services as outlined above.

Please, see on top the last updated date.

Contact

Accedia strives to ensure that information maintained about its Website visitors is accurate, current and complete. You have the right to access and correct your personal information. If you have any questions regarding this policy or if you wish to review, update or correct your personal information, please contact us at privacy@accedia.com