Achieving Credit Process Automation for a US Financial Services Company

Overview

Our client is a U.S.-based financial services provider specializing in commercial equipment financing. Operating across multiple verticals, such as energy, manufacturing, and technology, the company offers tailored financing options to businesses of all sizes. Positioned at the intersection of institutional reliability and startup agility, they have recently experienced substantial business growth, requiring scalable and modernized internal systems.

The Challenge: Moving Beyond Manual Credit Processing

For years, the financial services company managed credit application and approval processes primarily through manual, paper-based systems. Employees devoted substantial time to handling applications, tracking loan statuses, and generating reports. These cumbersome workflows limited efficiency, increased the risk of errors, and slowed down operations, impacting the ability to scale. The company recognized the critical need for digital credit transformation to streamline processes, enhance efficiency, ensure regulatory compliance, and improve customer experience.

The Solution: Digital Transformation of Financial Credit Processes

Working side by side, Accedia set out to modernize and completely redesign their core systems, simplifying credit processes across internal teams, resellers, and end customers. This transformation involved developing user-friendly digital platforms tailored to the specific needs of each user group.

Centralizing Internal Credit Operations

Accedia enhanced the financial institution’s internal system, transforming a basic interface into a comprehensive digital hub. Employees now manage contracts, loans, and customer accounts through real-time dashboards that provide visibility into key metrics such as payment status and risk indicators. Accedia digitalized and automated the credit application process from initial form submission to the final approval, making the experience seamless and interactive for both employees and end clients.

Empowering Resellers Through an Advanced Partner Portal

To empower partners and resellers, Accedia developed a dedicated reseller interface offering streamlined access to account data, loan portfolios, contracts, and transaction history. Key features include an intuitive and efficient credit calculator that allows resellers to instantly generate quotes, explore various financing options, and seamlessly initiate credit applications. This platform equips resellers with powerful tools to quickly respond to their customers’ financing inquiries, accelerating deal closure timelines and reducing back-and-forth communication.

Enhancing Client Experience with a Self-Service Customer Platform

The customer-facing portal offers end clients a simplified, accessible interface to manage their financial obligations independently. Users can securely review loan details, payment histories, and outstanding balances, and easily perform actions such as making payments or adding more contracts. Comprehensive reporting and invoice access ensure transparency and ease of tracking, significantly improving the customer experience. By shifting routine inquiries to this self-service portal, the financial company’s internal teams experience a notable reduction in administrative workload, allowing them to focus on more strategic customer interactions.

Salesforce Migration: Synchronizing Business Data

Accedia is currently supporting the transition to Salesforce by migrating and synchronizing extensive financial data from legacy desktop systems. The migration will empower employees to easily manage applications, accounts, contracts, and customer interactions directly in Salesforce, enhancing data-driven decision-making and collaboration across the company.

Technologies

The solution is powered by a robust .NET architecture, with C# .NET at its core, ensuring reliability and scalability for complex financial workflows. For data storage and management, Microsoft SQL Server was chosen for its performance and security features. On the front end, Telerik UI enables the delivery of a responsive and interactive user experience tailored to resellers' needs. The platform is hosted on Microsoft Azure, providing a flexible and secure cloud infrastructure. Development follows a Kanban approach, with Azure DevOps streamlining continuous integration and deployment to support fast iterations and ongoing improvements.

Business Impact of Financial Digital Transformation

Automation of data-driven credit processes and workflows has minimized manual tasks and reduced operational risk across the organization. With these completely redesigned digital financial platforms in place, internal teams, partners, and clients now benefit from faster, more transparent, and user-friendly interactions.

Looking ahead, this technology foundation enables the financial services company to scale operations, introduce new products, and quickly respond to changing market dynamics.